Frequently Asked Questions
Authoritative guidance on artisanal hide provenance, custom made-to-measure tailoring, international air express shipping, and commercial production.
Sizing & Made-to-Measure Tailoring
How do I choose the correct size for my leather jacket or apparel?
We recommend taking accurate chest, waist, and sleeve measurements with a soft tape while wearing a light shirt, then comparing them to our Size Guide. If you fall between sizes or prefer layering with thick winter knitwear, we suggest choosing one size up. IndiFash also offers complimentary bespoke sizing tailored to your specific bodily dimensions.
How does the custom made-to-measure tailoring service work?
Select the 'Custom Size' option on any product page or visit our Bespoke Leather Atelier. Submit your chest, shoulder-to-shoulder, sleeve length, waist, and torso height measurements. Our master patternmakers draft an individual paper block before any leather hide is hand-cut, guaranteeing an anatomical fit.
Does full-grain leather stretch or mold over time?
Yes. Natural full-grain and top-grain hides possess living collagen fiber structures that gradually mold to your contours with body warmth and movement. Expect the leather to yield approximately 5% to 8% in high-tension areas (shoulders, elbows, and chest) for an organic second-skin drape.
Materials, Hides & Maintenance
What is the difference between full-grain leather and genuine/split leather?
Full-grain leather preserves the complete uppermost epidermal layer of the hide with natural collagen density, grain patterns, and breathability intact. It never flakes or peels and develops a rich patina over decades. By contrast, commercial 'genuine leather' or split leather is often sanded down and coated with synthetic polyurethane, which deteriorates after a few seasons.
What hides and tanning techniques does IndiFash use?
We work with ethically sourced full-grain and top-grain bovine cowhide, lightweight lambskin, rugged buffalo hide, and suede. Our hides undergo vegetable tanning using mimosa and chestnut barks for structured items, or certified low-impact chrome tanning for supple apparel drape. All partner tanneries adhere to audited Leather Working Group (LWG) standards.
What hardware and zippers are fitted on your leather goods?
Every garment and bag features heavy-gauge Japanese YKK Excella or antique-finish brass zippers, reinforced solid cast rivets, and rot-proof multi-ply bonded nylon stitching (6–8 stitches per inch) engineered to resist unraveling under extreme tension.
How should I clean, condition, and protect my leather garment?
Wipe surface dust with a dry or lightly damp microfiber cloth. Treat the hide every 3 to 6 months with natural beeswax or lanolin leather cream to replenish lost lipids. Never store leather in airtight plastic bags or expose it to direct heating radiators; always use breathable cotton dust bags on wide wooden hangers.
Worldwide Express Shipping & Duties
Which countries do you ship to, and how much does delivery cost?
IndiFash ships worldwide to over 180 countries, including the United States, Canada, the United Kingdom, the European Union, Australia, and the UAE. We offer complimentary express worldwide delivery on all qualifying retail orders above $99.
How long does order fulfillment and international shipping take?
Because our pieces are handcrafted benchmade garments, crafting takes 3–5 business days. Once dispatched, Express Courier delivery (via DHL Express or FedEx International Priority) typically arrives within 3–6 business days with full online tracking and insurance.
Are customs duties and import taxes included?
Orders are shipped internationally with commercial invoices directly to your doorstep. Depending on import regulations in your destination jurisdiction (such as UK VAT or EU customs thresholds), local import duties may apply and are the responsibility of the recipient.
Returns, Exchanges & Warranty
What is the return and exchange policy?
We stand behind our artisans with a 10-day worldwide return and exchange policy from the date of package delivery. If you need a different size or style, return the unworn item with original tags intact. IndiFash absorbs the shipping costs for sending your replacement item.
Can customized or bespoke made-to-measure orders be returned?
Because bespoke creations are drafted exclusively according to individual customer measurements, they cannot be restocked for general resale. However, if any alteration or measurement adjustment is needed, our atelier concierge provides complimentary fit adjustments.
Commercial, Wholesale & Private Label
What is the Minimum Order Quantity (MOQ) for custom brand manufacturing?
We support emerging designer labels, concept boutiques, and corporate accounts with an accessible low MOQ of just 10 units per style, with flexible size distribution.
Do you offer private labeling, custom branding, and sample development?
Yes. We offer end-to-end OEM and ODM manufacturing, including custom-debossed leather branding patches, engraved metal hardware, woven neck tags, and branded packaging. Sample prototypes are engineered and dispatched in 7–10 business days.
Have a Specific Question or Custom Request?
Our master patternmakers and atelier concierges are ready to assist you via WhatsApp or Email.
