10-Day Return, Exchange & Refund Policy

1. Our Commitment: The 10-Day Worldwide Guarantee

At IndiFash, master leathercraft and absolute client satisfaction are at the heart of our atelier. If an item does not meet your expectations in sizing, drape, or style, we provide a transparent 10-Day Worldwide Return & Exchange Guarantee calculated from the day your package is marked as delivered by the carrier.

2. 12-Hour Free Order Cancellation

We recognize that plans can change. You can cancel your order hassle-free:

• Cancellation Window: You may cancel any order within 12 hours of placing it.
• Full 100% Refund: Cancellations made within this window receive an immediate, 100% full refund with zero administrative fees or restocking deductions.
• How to Cancel: Simply email info[at]indifash.comCopy or message us via WhatsApp at +91 77108 84479 with your Order Number and "Cancel Order" in the subject line.
• Orders that have already entered hide-cutting or handed over to our air couriers must follow the standard 10-day return procedure upon arrival.

3. Return & Exchange Guidelines & Shipping Costs

4. Return Eligibility Criteria

To qualify for a full refund or exchange under our 10-day guarantee:

• The item must be in its original, unworn, unwashed, unaltered condition with no perfume, tobacco, or cosmetic residue.
• All original atelier hang tags, branded garment covers, and dust bags must be enclosed in the parcel.
• A Return Merchandise Authorization (RMA) number must be requested prior to dispatch so our receiving facility can log your package immediately.

5. Bespoke & Made-to-Measure Garments

Garments crafted to custom physical measurements provided through our bespoke atelier or featuring custom monograms:

• Complimentary Alteration Assistance: If a custom bespoke jacket requires minor tailoring adjustments (e.g. sleeve taper or waist contouring), our master artisans provide complimentary alterations or alteration credits.
• Because personalized bespoke pieces are cut specifically to your anatomical dimensions, they are non-resalable and exempt from outright cash returns, but remain fully protected by our Fit Guarantee and store credit options.

6. Step-by-Step Return Process

1. Initiate Request: Email info[at]indifash.comCopy or message WhatsApp +91 77108 84479 with your Order Number and reason for return/exchange.
2. Receive RMA & Address: Our concierge will reply within 24 hours with your RMA number and the designated receiving facility address in Mumbai.
3. Ship Parcel: Pack the item securely in original packaging and dispatch via a tracked international courier of your choice. Share the tracking number with us.
4. Inspection & Refund: Upon parcel arrival, our quality team inspects the garment within 48 hours and initiates your full refund or ships your replacement.

7. Refund Processing & Bank Credit Timelines

Refunds are issued directly to the original payment method used during checkout (Credit/Debit Card, Netbanking, UPI, Apple Pay, Google Pay via Razorpay):

• Credit Card / Debit Card: 5 to 7 business days, depending on your card issuer's processing cycles.
• UPI / Netbanking: 2 to 4 business days.
• You will receive an automated confirmation email with the transaction reversal ARN/reference number as soon as the refund is executed.

8. Damaged, Defective or Incorrect Items

In the rare event that your shipment arrives damaged or with a defect, notify us within 48 hours of delivery with clear photographs. We will immediately arrange an express replacement at zero cost or issue a complete 100% refund, including all shipping fees.

9. Official Returns Concierge & Facility